Disclosure:

SBI with its over 210 years of service to the nation embodies safety, trust and integrity. We have always woven these values into our relationship with customers. SBI Home Loans website is one more effort to add value to the relationship. This website offers the convenience to get all SBI home loans related information, services and applying for Home Loan from anywhere, anytime. In terms of the Code of Fair Banking Practices, we notify you on the characteristics of SBI Home Loans website.

What is the Disclosure about?

The debate about how secure the Internet is, has not settled down. We would therefore say that SBI Home Loans website comes with the risks inherent to the Internet arena.

 

Smart users the world over have found ways to manage these risks. Banks worldwide have moved their customers to the Internet with enormous gains in efficiency and service quality. It is the customer who gains. This is exactly what we want for our customers. To come back to the question of risks, good practice suggests that the users should evaluate risks, appreciate and balance the criticalities and the convenience which SBI Home Loans website offers. SBI has put in place secure and effective systems to mitigate the risks from the Bank's end. We seek a little effort from your side, in maintaining this as a safe and secure channel. We want our customers to appreciate the risks realistically and mitigate them at their end. This includes proper handling of Username and passwords and the overall safety of the system at the user end.

Security aspects

The SBI Home Loan website is protected by advanced security features, both physical and logical. SBI has considered various risks inherent in transacting over a public network such as the Internet, and has deployed appropriate security measures to protect customers. Firewalls allow only valid web traffic to reach our server. Proven 256 bit Secure Socket Layer (SSL) encryption technology is deployed to ensure that the information exchanged between your computer and https://sbihomeloans.sbi.co.in over the Internet is secure and cannot be intruded upon. 'VeriSign' certifies that information exchanged during a valid session is protected during its transmission over the Internet. Additionally, the Bank has installed mechanisms such as Intrusion Detection Systems.

Availability of SBI Home Loan website

The SBI Home Loan website functions on a 24x7 basis.

Some of the services in SBI Home Loan website are extended in conjunction with Other Source Systems (OSS) within or outside the Bank, which may or may not function on a 24x7 basis. Such services will be available only when the OSS are functional. Availability of SBI Home Loan website is also dependent upon availability of the network. In addition, SBI Home Loan website will not be available during downtime.

Services offered

SBI Home Loan website is an alternate channel for our customers, and provides the convenience to get all SBI home loans related information, services and applying for Home Loan under single umbrella.

  • Pre application services - Product information, search approved property, branch locator, calculators, virtual tour, FAQs, Get a call back, etc.
  • Stage-wise online application- Get quote, view and customize quote, retrieve quote at later date, submit application and get instant approval-in-principle letter.
  • Post application services - Track application, downloading a pre-filled loan application form, scheduling an appointment with the Bank's official and uploading documents.
  • Post sanction services - Scheduling an appointment with the Bank's official for documentation and submit feedback on SBI home loan processes.
  • Post home loan account opening – View and download account statement, Interest certificate, next instalment date and amount, EMI schedule, apply for disbursement of home loan instalment, apply for insta top up loan, etc.

Control measures:

We have set up the following operational and control measures for customers:

  • Applicants can track the status of their application by using only the application reference ID and mobile number.
  • Customer logins and activities are tracked and archived for future reference.
  • For viewing the quote and submission of application, an authorization, such as a One Time Password, is required.

Precautions:

  • To enhance security in carrying out banking and other transactions, we recommend that customers adopt the following practices. These are not unique to the SBI site. Banks the world over expect their customers to do this much in mutual interest.
  • Do not leave your computer unattended while you are connected to https://sbihomeloans.sbi.co.in
  • Please close the browser window after you have finished your session.
  • Do not access SBI Home Loan website if your computer device is not free of malware.
  • For viewing the quote and submission of application, an authorization, such as a One Time Password, is required.