Terms of Service(Terms & Conditions)


In these Terms of Service (Terms & Conditions), unless the context indicates otherwise, the following words and phrases shall have the meanings indicated against them:


The Bank' refers to SBI, a body corporate constituted under the SBI Act 1955 and having its Corporate Office at "State Bank Bhavan", Madame Cama Road, Nariman Point, Mumbai - 400 021 (which expression shall, unless it is repugnant to the subject or context thereof, include its successors and assigns).


'The Site' or ‘The SBI Home Loan Microsite’ means https://homeloans.sbi.SBI Home Loan Services’ refers the services of providing information about SBI home loan products, applying for home loan and home top up loan and home loan related services to a user through the site.


'User' refers to a visitor to the site / SBI Home Loan customer.


'Applicant' refers to an applicant named in the Application Form and shall, where the context requires, include Co-applicant(s) with the Applicant.


'Application' refers to an Applicant's Home Loan and/or Home Top up Loan application and/or application for disbursement of home loan, and/or application for various value added services provided through SBI Home Loans Microsite.


'Information' refers to any information obtained by an applicant from the Bank for availing various services through SBI Home Loans Microsite.


'Personal Information' refers to any information about the applicant obtained by the Bank in connection with the SBI Home Loans services.


'Third party product' refers to any product and/or service of third party which is offered by or through the intermediary of the Bank.


'One Time Password (OTP)' refers to one time 6 digit pass code sent to the mobile number provided by an applicant during a session in the site, for verification of his/her mobile number.


'Quote' / 'Eligibility' refers to an applicant's eligibility under the particular loan scheme. The quote shown to an applicant depends upon inputs provided by the applicant in the site.


'Approval in Principle' letter refers to the letter sent to the email ID provided by an applicant, conveying an in-principle approval for the loan applied for.


'Scheduling an appointment' means any request or instruction that is received from an applicant by the Bank through SBI Home Loans Microsite for scheduling an appointment with the Bank's official for document collection and/or KYC verification.


By accessing the SBI Home Loans Microsite the User acknowledges and accepts these Terms of Service (Terms & Conditions). Any terms and conditions relating to the loan schemes of the Bank other than these Terms will continue to apply.


The Bank may advise from time to time the internet software such as Browser, which are required for using SBI Home Loans Microsite. There will be no obligation on the part of the Bank to support all the versions of such Internet software.


The Internet per se is susceptible to cyber-crimes like phishing, vishing (Voice phishing), SMSing (phishing through SMS), compromising of User's system security, etc., that could affect instructions to the Bank. While the Bank shall endeavor to protect the interests of users, there cannot be any guarantee against such cyber-crimes and other actions that might affect security of information. The User shall separately evaluate all such risks and the Bank shall not be held responsible for any losses arising out of such cyber-crimes. The User also understands that doing a transaction at a Cyber-cafe/shared computer terminal is risky, and shall avoid using the services of a Cybercafe/shared computer terminal to use the SBI Home Loans Microsite.


The Site may require maintenance and during such periods it may not be possible to process the requests of user(s). This could result in delays and/or failure in processing instructions. The User understands that the Bank disclaims any and all liability, whether direct or indirect, whether arising out of loss or otherwise arising out of any failure or inability by the Bank to honor any customer instruction for whatsoever reason.


The User shall be responsible for submitting necessary documents and information as the Bank may require along with any request for any service under SBI Home Loans Microsite. If any request for a service is such that it cannot be given effect to unless it is followed up by requisite documentation, the Bank shall not be required to act upon the request until it receives such documentation from the User.


By giving an authority to the Bank agreeing to be contacted by the Bank or their representative, the applicant understands that he/ she has permitted the Bank or their representative to contact him/her over phone / email in connection with his/her loan application/ partial application/enquiry and the Bank shall not be liable for breach of the applicant's mandate for "Do not Disturb", if any.


A user shall provide such information as the Bank may from time to time reasonably request for the purposes of providing the SBI Home Loan services through the site. The User is responsible for correctness of information supplied to the Bank through the use of SBI Home Loans Microsite. The Bank accepts no liability for consequences arising out of erroneous/incomplete/incorrect information provided by the User. If the User suspects that there is an error in the information supplied to the Bank by him/her, he/she shall advise the Bank at the earliest. The Bank will endeavor to correct such errors wherever possible on a 'best efforts' basis. If the User notices an error in the loan application provided to him/her through the SBI Home Loans Microsite, he shall advise the Bank at the earliest.


The User shall be liable for

  • Non-compliance of Terms of Service (Terms & Conditions) mentioned herein.
  • Breach of the Terms of Service (Terms & Conditions) or any loss contributed or caused by his/her negligent actions.


The grant of facility of SBI Home Loan Services through the site to an Applicant is non-transferable under any circumstances and application shall be used by the Applicant only.


The Bank shall not be liable for any unauthorized email sent to a User's email ID through SBI Home Loans Microsite, which can be attributed to fraudulent or negligent conduct of the User.


The Bank shall not be liable to the applicant(s) for any damages whatsoever whether such damages are direct, indirect, incidental, consequential and irrespective of whether any claim is based on investment or any other loss of any character or nature whatsoever and whether sustained by the user(s) or any other person, if SBI Home Loans Microsite access is not available in the desired manner for reasons including but not limited to natural calamity, fire and other natural disasters, legal restraints, faults in the telecommunication network or Internet or network failure, software or hardware error or any other reasons beyond the control of the Bank.


The Bank shall endeavor to take all possible steps to maintain secrecy and confidentiality of information provided by Users, but shall not be liable to the Users for any damages whatsoever caused on account of breach of secrecy/confidentiality due to reasons beyond the control of the Bank.


The Bank, for valid reasons, may refuse to execute any application/instruction submitted by the User.


The quote/ in principle approval is tentative, and the Bank assumes no liability for such quote, which is based on the inputs provided by the User. Further, loan eligibility may vary depending upon changes in interest rate, margin, processing fee and/or terms and conditions of the respective loan scheme.


The validity period of such "Approval in Principle" would be 45 days from the issuance of the letter. Final sanction of the loan application will depend on satisfactory KYC, Income, credit worthiness and documents verification. The applicant will also have to provide Collateral Security and Third Party Guarantee for sufficient value, wherever applicable.


Appointments scheduled by an online User through the system would be tentative only; the Bank is not liable to follow such appointments meticulously.


"Upload Document" functionality is provided for expediting the loan process. The Bank may ask for original and/or photo copy of such document for verification and/or at the time of processing of loan application. Bank will not use such document for any other purpose like updating KYC details, etc.


The Bank will in no way be held responsible for or liable for delay, failure and/or untimely delivery of SMS password and/or SMS Alerts due to but not limited to network congestions, network failure, systems failure or any others reasons beyond the reasonable control of the Bank or its service provider(s).


The User agrees to indemnify, hold harmless and defend the Bank and its affiliates against any loss and damages that may be caused from or relating to

  • Breach of Terms of Service (Terms & Conditions) mentioned herein.
  • Improper use of the SBI Home Loan services through the site by a User/applicant.
  • The use of products/ SBI Home Loan services in any manner which violates the Terms of Service (Terms & Conditions) or otherwise violates any law, rule, conditions or regulation.
  • Any claims made by third parties arising from issues related to any failure, delay or interruptions of the product and/or services as provided by Bank through https://homeloans.sbi


The User agrees that the Bank or its service providers may hold and process his/her Personal/Technical Information on Computer or otherwise in connection with SBI Home Loans Microsite services as well as for statistical analysis.

The User agrees that the Bank may collect User system related information. The User also agrees that the Bank may disclose, in strict confidence, to other institutions, such Personal Information as may be reasonably necessary for reasons inclusive of, but not limited to, the following:

  1. In compliance with legal, regulatory and/or Reserve Bank of India's directives.
  2. For fraud prevention purposes.


The Bank has the absolute discretion to amend or supplement any of the Terms of Service (Terms & Conditions) at any time, without prior notice. However the Bank will endeavor to notify any such change by posting it on the website (SBI Home Loan Microsite) or through advertisement or any other means as the Bank may deem fit which shall be binding on the User. The existence and availability of the new functionalities/ facilities/ features will be notified to the User as and when they are made available. By using these new services, the User agrees to be bound by the Terms of Service (Terms & Conditions) applicable therefore.


The User acknowledges that the software underlying the SBI Home Loans Microsite as well as other Internet related software which are required for accessing SBI Home Loans Microsite is the legal property of the Bank/the respective service providers. The permission given by the Bank to access SBI Home Loans Microsite will not convey any proprietary or ownership rights in the above software. The User shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying the SBI Home Loans Microsite nor create any derivative product based on the software.


The copyright, trademarks, logos, slogans and service marks displayed on the site are registered and unregistered intellectual property rights of the Bank or of the respective intellectual property right owners. Nothing contained on the website(s) should be construed as granting, by implication, estoppels, or otherwise, any license or right to use any intellectual property displayed on the site without the written permission of the Bank or such third party that may own the intellectual property displayed on the site.


The Bank grants the right to access the site to the User and to use the SBI Home Loan services in accordance with the Terms of Service (Terms & Conditions) mentioned herein. The User acknowledges that the Services including, but not limited to, text, content, photographs, video, audio and/or graphics, are either the property of, or used with permission by, the Bank and/or by the content providers and may be protected by applicable copyrights, trademarks, service marks, international treaties and/or other proprietary rights and laws of India and other countries, and the applicable Terms of Service (Terms & Conditions).


The User should assume that everything he/she views or reads on the site (collectively referred to as "content") is copyrighted/ protected by intellectual property laws unless otherwise provided and may not be used, except as provided in these Terms of Service (Terms & Conditions), without the prior written permission of the Bank or the relevant copyright owner.


Any breach of the restrictions on use provided in these terms is expressly prohibited by law, and may result in severe civil and criminal penalties. The Bank shall be entitled to obtain equitable relief (including all damage, direct, indirect, consequential and exemplary) over and above all other remedies available to it, to protect its interests therein.


The Bank may at its sole discretion, at any time without giving notice or reasons suspend or terminate all or any of the SBI Home Loan Services offered by the Bank or their use by the applicant including for reasons such as

  1. Breach of these Terms of Service (Terms & Conditions) by the User
  2. Knowledge or information about the death, bankruptcy or legal incapacity of the User.


The Site may provide hyperlinks to websites not controlled by SBI Home Loans Microsite, and such hyperlinks do not imply any endorsement, agreement on, or support of the content, products and /or services of such websites. SBI Home Loans Microsite does not editorially control the content, products and /or services on such websites and shall not be liable, in any manner whatsoever, for access to, or the inability of access to, or the use, or inability to use the content available on or through such websites.


Notice under these Terms of Service (Terms & Conditions) to the user may be given through any medium of communication as may be deemed appropriate by the Bank i.e. Bank's website (https://bank.sbi or https://homeloans.sbi) or email, sms, public notification at Branches, or through newspapers, radio, TV, etc. Such notices will have the same effect as a notice served individually to each user.


The Bank shall not be liable for delay in performing or failure to perform any of its obligations under these Terms of Service (Terms & Conditions) which is caused by circumstances beyond its reasonable control, including, but not limited to, the failure, malfunction or unavailability of telecommunications, data communications and/or computer systems and services, natural calamities, war, civil unrest, government action, strikes, lock-outs and/or other industrial action or trade disputes (whether involving the Bank's employees or those of a third party). Any delay or failure of this kind will not be deemed to be a breach of the Terms of Service (Terms & Conditions) and the time for performance of the affected obligation will be extended by a period which is reasonable in the circumstances.


The Bank has adopted the mode of authentication of the User by means of verification of the User ID and or through verification of password or OTP or through any other mode of verification as may be stipulated at the discretion of the Bank. The User hereby agrees/consents for the mode of verification adopted by the Bank. The User agrees that the transactions carried out or put through by the aforesaid mode shall be valid, binding and enforceable against the User and the User shall not be entitled to raise any dispute questioning such transactions.


The User needs to get his PCs/laptops/tablets/mobiles scanned on a regular basis and have these updated with the latest antivirus software available. The Bank shall not be responsible in case of any data loss or theft due to any virus transmitted in the system through the usage of SBI Home Loans Microsite.


These Terms of Service (Terms & Conditions) and/or the use of services provided through SBI Home Loans Microsite are construed to be governed in accordance with the laws in India. The Bank accepts no liability whatsoever, direct or implied, for non-compliance with the laws of any country other than that of India. The mere fact that SBI Home Loans Microsite can be accessed through Internet by a User from a country other than India shall not be interpreted to imply that the laws of the said countries govern these Terms of Service (Terms & Conditions) and/or the operations in the accounts of the User through Internet and/or the Use of Home Loans Microsite. The User agrees to abide by prevailing laws in respect of SBI Home Loans Microsite applicable in India. It is the responsibility of the User to comply with any regulations prevailing in the country from where he/she is accessing the Internet.


All disputes shall be subject to the jurisdiction of courts in Mumbai (India). The Bank however, may, in its absolute discretion commence any legal action or proceedings arising out of these terms in any other court, tribunal or other appropriate forum, and the User hereby consents to that jurisdiction.